Cancellation & Refund Policy

Last updated on 24-01-2026 01:34:24

Trust Digital Education believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• Trust Digital Education does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the Trust Digital Education, it’ll take 16-30 Days days for the refund to be processed to the end customer.

• For Digital Products: Cancellations will be considered only if the request is made immediately within 1 Hour after placing the order & if Drive access not being requested, Your will be refund credited within 7 days of payment. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of Access/shipping/servicing them. Note: For digital files if download link is provided, no refund initiated.